Frequently Asked Questions

• Where do I have to place the Kinect sensor?
  
  Set the sensor between below or above your TV/Monitor. Ideally, the sensor should be within 6 inches (15 cm) above or below your TV/Monitor. Place it on a safe and secure surface. Make sure there’s no direct sunlight on the sensor or you. Clear the space between you and the sensor. Tilt the sensor in the direction toward your hands. You will get best performance in a distance from 0.8 – 3.5 m from the sensor.

• How does the Software recognize me?
  
  WIN&I software will recognize you when you wave one hand by moving your forearm left and right.

• How do I control the cursor/pointer?
  
  Point the palm of your hand toward the screen, and move the cursor over the icon or object you want to control.

Send a message to the Evoluce Customer Service & Support. Evoluce Customer Service Representatives are competent professionals with product knowledge expertise to assist customers with all technical support and service issues.